| FAQs |
| Questions |
| What are the system requirements to run the SmartGenie? |
| When will the SmartGenie be available for other browsers? |
| Do AOL browser users install SmartGenie? |
| Why do some users get an ActiveX error message when trying to install the SmartGenie? |
| The SmartGenie is installed, but it does not appear on the browser. |
| Why is the installation of the SmartGenie failed even though using Windows NT or 2000? |
| How do users know if a new version of the SmartGenie is available? |
| I followed instructions in this FAQ but my installation still fails. What can I do? |
| How do I un-install SmartGenie? |
| Can the user change the SmartGenie preferences? |
| Is it possible to change the location of the SmartGenie in Internet Explorer? |
| Can the user hide and make reappear the SmartGenie? |
| Answers |
The system requirements for running the SmartGenie are:
Microsoft Windows (95, 98, ME, NT, 2000 or XP)
Microsoft Internet Explorer version 5.0 or greater.
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| SmartGenie is only available for Internet Explorer for the moment. The implementation of the SmartGenie with other browsers will be developed in the future. |
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| The SmartGenie can only be installed on Microsoft Internet Explorer version 5.0 or greater for the moment. |
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Your Internet security settings might be on High. This setting will prevent ActiveX controls from running. To install the SmartGenie, you must have ActiveX controls enabled. To do this, follow these simple steps:
From your browser, select Tools > Internet Options
Click on the Security Tab
Click on the Internet icon in the window
Change security setting to Medium
Click OK
Or you may try to reinstall the SmartGenie.
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| From your browser, click on "View > Toolbars" and select SmartGenie. |
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| If the user is running Windows NT or Windows 2000, he has to check with his system administrator that he has the administrative privileges required to install applications. |
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| The SmartGenie has an auto-update system. Users are notified when an update is made to the toolbar's DLL. To ensure a flawless update, a warning is issued if more than one instance of Internet Explorer is opened. |
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| If you still have trouble installing SmartGenie, contact our technical support. |
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| Un-Installation is very easy. There are 2 methods for Un-installing. You can click on the drop down box on the left side of the toolbar and choose un-install or you can remove it by going to the control panel in Windows and selecting Add/Remove Programs. Locate the SmartGenie program and choose un-install. |
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| The SmartGenie options can be modified by the user through a Web page, inside Internet Explorer. It communicates with the DLL. |
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| From your browser, make sure that "Lock the toolbars" on "View > Toolbars" is not checked. Once done, you can move the SmartGenie by grabbing it with the mouse and moving it elsewhere. |
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To hide the SmartGenie:
From your browser, click View > Toolbars
Un-select the SmartGenie option from the list displayed.
To make the SmartGenie re-appear:
From your browser, click View > Toolbars.
Select the SmartGenie option from the list displayed.
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